Orders usually deliver instantly, but under some circumstances may take longer. When such delays occur, it means the purchase is still being processed. Before contacting our support, please wait 24 hours and check if your order has arrived in the meantime.
If you still haven’t received a purchase made more than 24 hours ago, please contact us with your User ID: firstname.lastname@example.org
In the case you have Android, also add a screenshot of your order receipt. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) must be visible on the screenshot.